Accessing Expert Help
Valiant provides three primary channels for support, ranging from self-service articles to direct human interaction. You can find these options regardless of where you are in your account.
Your Support Toolkit
1. The Knowledge Base & Help Center
If you’re looking for a quick guide or a walkthrough of a specific feature, our Knowledge Base is your first stop:
The Quick Access Hub: Click the chat icon in the lower-right corner of your screen. From there, select the Help button to browse our articles, or simply search for an article using the "search for help" box.
The Full Help Center: Click the "?" icon in the upper-right corner of the dashboard. This will take you directly to our comprehensive Help Center, where you can browse all articles and tutorials in detail.
2. Chat Support
Need an answer from a human? Open the chat bubble in the lower-right corner and select "Ask a question." Our team monitors these messages closely to provide assistance with your AI Brain, campaign setup, or any account issues.
3. Book a Call
Sometimes, chat support isn't enough. If you need to discuss upgrading your plan, high-level strategy, or complex campaign concepts, you can speak directly with the Valiant team:
How to Book: Click the "Book a call" button in the lower-left sidebar.
The Process: A calendar modal will appear, allowing you to pick a day and time that works for you. You can also invite other attendees.
Confirmation: Once you select a 15-minute slot and click "Next," you’ll receive a confirmation screen and a calendar invite sent directly to your email.
Why Connect with the Team?
While the AI Brain is powerful, human context is invaluable. Scheduling a call or starting a chat allows our team to provide expert advice on your Campaign Concepts or help you interpret your Analytics. We recommend booking a call at least once every few months to review your long-term "North Star" goals and ensure your AI is perfectly calibrated.
Still have questions? We’re here to help! If you need a hand navigating your support options or aren't sure how to book a call, just click the chat bubble in the bottom right to start a conversation with our team.